How to Use This Template

Use this template to make your recruitment process more welcoming
to diverse candidates. It is designed to provide additional job-specific
details beyond what is included in the job posting.

Update the sections in bolded text to include your company’s information.
Then, delete all remaining blue instruction text when you are finished.

Remember to:  

• Use welcoming language.
• Be clear and specific.
• Focus on the essential skills – consider including “critical” or “non-critical” after each bullet point.
• Write in an active voice and use verbs.

Job title: [Receptionist]

Reports to

[Office manager]

Description

Update with 3-4 high level objectives for the role. Consider using the same points from the job description section in the job posting template. Then, break out the specific duties and responsibilities for each objective below.

• To be our company’s first point of contact
• To represent our company in a professional and pleasant manner
• To ensure that all staff members receive adequate administrative and clerical support
• To coordinate front-desk activities on a day-to-day basis

Duties and responsibilities

#1: Greet visitors in a professional and pleasant manner

• Use proper phone etiquette (Critical)
• Smile when greeting visitors (Critical)
• Notify staff when visitors arrive (Critical)

#2: Answer information requests

• Provide basic and accurate information (Critical)
• Screen and forward incoming calls (Critical)
• Conduct research (Non-critical)
• Reply to website enquiries and emails (Non-critical)

#3: Provide administrative support

• Receive, sort and distribute mail and deliveries (Critical)
• Maintain office security in line with company procedures (Critical)
• Maintain telecommunication systems (Non-critical)
• Update calendars and schedule meetings (Critical)
• Make travel and accommodation arrangements (Non-critical)
• Keep updated records of office expenses and costs (Critical)

#4: Coordinate front-desk activities

• Order and keep stock of front office supplies (Critical)
• Keep reception area tidy and presentable (Critical)
• File, photocopy, transcribe and fax documents as needed (Critical)

Requirements and qualifications

Use the same requirements and qualifications from the job posting template; expand on the list here if it makes sense for your organization.

• Ability to use Microsoft Office software 
• Organizational skills 
• Verbal and written communication skills 
• Ability to learn and use various types of office technology and equipment